FAQ
Frequently Asked Questions

Where can I find the best rates?
Our best rates and promotions are available on our website www.istanbulgardensuite.com , or over the phone +90(212) 514 2288 or via e-mail at info@istanbulgardensuite.com.
What kind of services and facilities do you offer?
Erfectly encapsulating the charm of the ottoman age and representing a romantic amalgam of the comforting past and modern times, the residence comprises of  8 elegant suites, ranging from quaint studios, to splendid one, 4 three bedroom suites, some window opening up to spacious garden.
 
How do I get to the hotel?
Istanbul Garden Suite is just a 8-minute walk from Sultanahmet trainway station or a short taxi ride from sultanahmet or marmaray cagaloglu station.
 
How to reach from the airport? the hotel?
Ataturk Airport:

25 minutes by car
50 minutes by the trainway line
Sabiha Gokce Airport:
60 minutes by by car
1,5 hours Havas Express to taksim Station
The City bus Station:
50 minutes by car
 
Do you provide an internet access?
We offer free wireless internet access throughout the building and free Wi-Fi connection in all suites.
 
Where can we eat?
There are vast variety of cafes and restaurants near by hotel offering both asian and western traditional dishes from around globe,
 
How to make the best experience of Istanbul?
Theatre:

Istanbul Garden Suite is within very easy access to The Taksim. The Taksim is the theatre district of Istanbul, where there are nearly 20 theatres.
 
The Cemil Topuz Hall
is only 15 minute drive.
Muhsin Ertuğrul Sahnesi:
Is only 20 minute drive.
 
Museums:
Topkapı History Museum, Hagia Sofia Museum and Islamıc Art & Mosaic Museum are in our doorstep.
Shopping:
Easy access to Vatan Square, Taksim and High Street Istanbul which are just 20 minute drive.  internationally owned shops in sisli area are 30 minute drive..
 
Istanbul landmarks:
Istanbul Garden Suite is close to Istanbul’s most spectacular landmarks such as Topkapı  Palace, Houses of Ottoman Parliament, Blue Mosque, the last Ottoman houses Dolmabahce Palace , GoldeN Horn, Taksim Square, Galata Tower,Bosphorus Bridge.
 
When is the check-in time?
Check-in is from 13.00pm. If you request an early or very early arrival please advise the Reservations team who will be happy to organise this for you, this can be subject to availability and is chargeable to your account.
 
We also offer late checkout for a small charge (and again, subject to availability). For details, please contact us on +90 (212) 5142288 or e-mail us on info@İstanbulgardensuite.com
When is the check-out time?
Our check-out time is 11.00 am
 
Is there a supplement for children?
Our apartments can accommodate from 1 to 6 guests depending on the apartment size. There is a maximum amount of guests per apartment allowed by Health and Safety regulations.  Baby cots are available free of charge.
 
Where can I go for shopping?
The main shopping areas off beyazıt Square, Eminonu, High Street Sultanahmet and Galatabridge are just a short walk away. There are several large department stores in the area, and you may also find many A list designer boutiques and High Street Shops.
 
Do you have Suites for persons in wheelchairs?
 
We don’t have Suites specifically designed for persons in wheelchairs, however many of our guests haven’t found a major inconvenience or difficulty accessing the property or suites in a wheelchair.
Can I leave my luggage if my room is not available?
We will happily keep your luggage in store until your room is ready.
 
Where can I find the closest bank, ATM and exchange office?
The closest ATMs are HSBC,  and any Turkısh bank ATM on Divan Road. We also are proud to have very well trained staff that will be delighted in assisting and facilitating access to our guests when required.
 
What is your cancellation policy?
Our cancellation policy will depend on the terms and length of your stay and will be clearly stated in the tenancy agreement. This will also be fully explained to you by our reservations agents. If you require any further information, feel free to contact us.
 
Which type of beds do you have?
Our suites are provided with single, twins, double (queen size) beds and King size beds can be hired during your stay.